ProScale®

“....linear digital measuring systems from fractions to 10 microns....”

 

Return Material Authorization (RMA)

If you're experiencing a problem with one of our products and would like to send it in for repair, please fill out and submit the following Return Material Authorization (RMA) form.

Accurate Technology manufactures LINEAR MEASURING SYSTEMS.

If you have a ProScale Product that measures
WEIGHT, you have the wrong company! 
 

  1. Please provide the following product information:
     

    Product Name

    Model, or

    Part Number

    Serial Number

  2. Please provide the following contact information:
    * Required fields
     
    First Name *
    Last Name *
    Company
    Address
    Address (cont.)
    City
    State/Province
    Zip/Postal Code
    Country
    E-mail  *  
    Phone
  3. Please enter a description of the problem
    (Please, try to be be more specific than: "It's broke" or "It doesn't work")

     The information above is correct and I have read the Repair Policy below. INITIAL ___________

    INSTRUCTIONS:

    1.  Please PRINT THIS PAGE (using your browser’s print command) and include a copy with the
    product(s) you return.
    (otherwise we don't know what's wrong or who sent it in!)

    2.  Ship to:

    Accurate Technology
    270 Rutledge Rd. Unit E
    Fletcher, NC 28732
    Atten: Service Department

    Your RMA # is:  

    web counter
     

Standard Warranty Repair
Accurate Technology, Inc., warrants ProScale® and Digi products against defective parts and workmanship for 1 year commencing from the date of original purchase.  Upon notification of a defect, Accurate Technology shall have the option to repair or replace any defective part.  Expenses incidental to repair under this warranty, including those for labor and material, shall be borne by Accurate Technology, including ground freight charges during the first 30 days of ownership.

Limited Lifetime Repair Program
Accurate Technology Products 1-3 years old

Any PROSCALE product not covered under Standard Warranty Repair and purchased less than 3 years ago requiring repair, will be charged the lesser of:
-  Parts necessary for repair plus labor @$45/hour (1 hr. minimum charge) OR
-  50% of the current list price for a like item if replacement is necessary to restore the product to it's original specifications.
Any DIGI product not covered under Standard Warranty Repair and purchased less than
3 years ago requiring repair, will be charged the lesser of:

- Parts necessary for repair plus labor @$45/hour (1 hr. minimum charge) OR
-  65% of the current list price for a like item if replacement is necessary to restore the product to it's original specifications.

Accurate Technology Products 3+ years old
All PROSCALE or DIGI products 3+ years old requiring repair will be charged the lesser of:  
Parts necessary for repair plus labor @$45/hour (1 hr. minimum charge) OR
-  70% of the current list price for a like item if replacement is necessary to restore the product to it's original specifications.

You will be notified of estimated charges by e-mail BEFORE repairs are completed.   Repair/Replacement will not commence without your written (e-mail/fax) approval.
If we do not receive payment information for completed repairs within 90 days of original
notification, all products will be considered abandoned and disposed of or sold.

Product Return Policy:
All returns for product credit must be made within 30 days of purchase. No custom products may be returned. All returned goods must be in NEW, unused condition and will be assessed a restocking charge of 15% of the List Price of the returned goods.
No cash refunds are issued for returned goods.

         Product Catalog     About Accurate     Privacy Policy    Search Site           

© Copyright Accurate Technology, Inc.   1 828-654-7920        e-mail Webmaster