Customer Support

Technical Support

Technical support for all ProScale products is available:

Product Bulletins

Information about product changes, discontinued and products, obsolete parts, new products and resolved issues with products.

Case Studies

White papers and videos about showing our products in use to help you understand which product will best meet your needs.

Product Manuals & Catalogs

Our product manuals in a pdf format to view online, download or print. We also have manuals for discontinued products and our full product catalog.

Product Presentations & Demos

White papers and videos about showing our products in use to help you understand which product will best meet your needs.


Software products and driver files available for download and installation to use with supported products.


Find helpful information to our most frequently asked questions.


See what customers are saying about Accurate Technology Products.

Shipping & Returns

Shipping, Repair and Return information.


Find Warranty information.


Measurement Definitions for our products.

How safe is my credit card and personal information when ordering from your site?

Our shopping cart uses SSL (Secure Sockets Layer) encryption. This is the internet standard for secure data transmission over the internet. The SSL protocol protects your information transmissions over the internet by adding a layer of encryption. Information you send can be trusted to arrive privately and unaltered to our server. Nearly all modern browsers support SSL. You can tell if your browser is using SSL by the "HTTPS" in the address line, and by the padlock symbol. We NEVER sell, distribute, or make your information available to any other person or company.

Can I place my order by phone?

You can place your order using either of the following:

Online: Use our secure server's shopping cart. You may use a MasterCard, Visa, or American Express for payment 24 hours a day seven days a week.
Phone: Call your order in to us at 1-800-233-0580 M-F, 8:30-4:30 EST.

What if I entered my address incorrectly?

If you enter your shipping address incorrectly, please call us immediately at 1-828-654-7920 to have it corrected.

Trouble Ordering?

If you have any reason to believe that your order did not process, or is processed improperly, please call us at 1-828-654-7920.

Our specialty is Custom Designs to fit your measurement needs.
We offer collaborative 3D CAD design to produce the measuring system that is best suited to your application.

Up to 4 hours of design time provided at NO CHARGE.
Additional hours are charged at $90 per hour.
All design time charges will be credited toward purchase of the system.

E-Mail a request for a custom design consultation.